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TERMS & CONDITIONS

Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013

Please note: We do not pass your details on to any third party except where required to complete your order i.e. the couriers will be given your name, address and phone number.

Please read these terms carefully, and print and keep a copy of them for your reference.

About Us:
This web site is owned and operated by:- Jordans (Leamington Spa) llp; Registered office;
14 High St; Leamington Spa. CV31 3AN.

Registered in England &; Wales, Partnership No. OC300223

V.A.T No. 272 4766 39.

Contact details:

If you need to contact us, please email us at fireworks@jordansretail.co.uk or telephone us on (01926) 421330. Jordans Fireworks & Jordans are trading names of Jordans (Leamington Spa) LLP. Partners - B.C. Jordan, M. Jordan, D.B. Jordan, S.C. Crisswell.

Making a contract with us:
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. Once we have checked the price and availability of the goods we will either phone you or email you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
If our card processors or Paypal do not authorize your order payment, you will not receive an email or phone call confirming acceptance of your order, and there will be no contract between us.

How to place an order:
Orders are taken in English and the contract will not be filed with any external organisation.
On-line - Click 'Add to Cart'; you will then be transferred to our shopping cart where you are required to fill in your invoice and delivery details, when you have done that you will be transferred to our secure payment processors (currently Barclaycard and Paypal) where you will enter in your payment details, alternatively you can telephone us with your requirements or post us an order. On-line Credit/Debit card payments are accepted using a secure server.
If you have progressed to the shopping cart and wish to amend an order please delete the number of items in the shopping cart and re-order the correct item

Delivery:
Orders are delivered using a courier. There is a delivery charge per order, however orders of a certain size to certain postcodes will be eligible for free delivery. Due to the seasonal nature of fireworks we will store an order for a customer until the customer requests delivery otherwise it is our intention to send goods out within 2 working days of receiving an order and our couriers should deliver within 5 working days of us dispatching the order. If you have not received your order within 7 working days of you having placed your order or if your goods have been damaged in transit please contact us promptly.

Prices:

The prices shown on our web site include V.A.T. @ 20%. Your invoice will show the cost of the net price of goods/delivery and the V.A.T. content separately.


Cancellation and returns:
This policy does not apply to the following goods, which are exempt from the right to cancel: Fireworks that have been manufactured to the customer's specifications.
For any other items or fireworks you can cancel your contract at any time up to 14 working days after the date of delivery. To do this please email or write to us.
You do not have to give any reason for cancellation. However, a brief description will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. Please note that you cannot send fireworks by post, a special courier must be used. Please contact us for details of the couriers that will transport fireworks.

If you fail to return the goods, we will collect them, and we will charge you for the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Please note if returning fireworks they must be packed in the authorised UN carton/s they were delivered in.

We will refund you the price you paid for the goods and delivery cost that you were charged at the time of ordering in full within 14 days of us receiving the goods back. We will not refund you though the cost for you to return the order to us.

This cancellation policy does not affect your legal rights - for example if goods are faulty or mis-described.

Consumer rights:

If any of Jordans Fireworks' packs are faulty, & not of satisfactory quality (see note 1) or do not match how they were described (see note 2), the customer is entitled to reject them and claim a refund. 

(Note 1) In the event of an individual firework proving to be either faulty or not of satisfactory quality please return the quality control leaflet included with all mail order firework packs and we shall arrange either a refund or credit note for the firework(s) concerned, as preferred by the customer.
 

(Note 2) Contents of Jordans Display Packs may vary according to availability, Jordans reserve the right to substitute any item with another of equivalent or greater value.
If there is going to be a major change in specification of an item or a pack the customer will be advised of this before we confirm the order.

Faulty goods:

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. These terms were last changed on 17.08.16

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Payment terms:

 For orders placed over the telephone or by post for collection from our Leamington Spa store payment may be made on collection. For orders being delivered to your delivery address, payment must be made at the time of placing the order.

Sale Items payment terms:- Payment must be made at the time of placing the order.

Complaints procedure:

If in the unlikely event that you have a complaint about our products and/or service then please write to us at our address -  Jordans Fireworks, 14 High St, Leamington Spa. CV31 3AN  or email us fireworks@jordansretail.co.uk.

If you need to refer to the Online Dispute Resolution service click here to be directed to their website.

 Disclaimer:

 Every effort is made to ensure that the information contained in this web site is correct, however we cannot be held liable for any errors and/or omissions.

Discount codes - various discount codes are available for customers to enter in to the shopping cart. If we feel that the discount code is being abused on an order we reserve the right to cancel that order and we will refund any payment made for that order. Our decision in this matter is final and no correspondence may be entered in to.

 

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