Please read these terms carefully, and print and keep a copy of them for your reference.

About Us.

This web site is owned and operated by:- Jordans (Leamington Spa) llp; Registered office; 14 High St ;Leamington Spa. CV31 3AN. Registered in England & Wales, Partnership No. OC300223, V.A.T No. 272 4766 39. If you need to contact us, please email us at fireworks@jordansretail.co.uk or telephone us on (01926) 421330. Jordans Fireworks & Jordans are trading names of Jordans (Leamington Spa) LLP. Partners - B.C. Jordan, M. Jordan, D.B. Jordan, S.C. Crisswell.

Making a contract with us.

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. Once we have checked the price and availability of the goods we will either phone you or email you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an email or phone call confirming acceptance of your order, and there will be no contract between us.

How to place an order

Orders are taken in English and the contract will not be filed with any external organisation.

On-line - Click 'Buy Now'; you will then be transferred to our shopping cart where you are required to fill in your invoice and delivery details as well as your payment details, alternatively you can telephone us with your requirements or post us an order. On-line Credit/Debit card payments are accepted using a secure server. If you have progressed to the shopping cart and wish to amend an order please delete the number of items in the shopping cart and re-order the correct item

Delivery

Orders are delivered using a courier. There is a delivery charge of £20 per order. Due to the seasonal nature of fireworks we will store an order for a customer until the customer requests delivery otherwise it is our intention to send goods out within 2 working days of receiving an order and our couriers should deliver within 5 working days of us dispatching the order. If you have not received your order within 7 working days of you having placed your order or if your goods have been damaged in transit please contact us promptly.

Cancellation and returns

This policy does not apply to the following goods, which are exempt from the right to cancel: Fireworks that have been manufactured to the customer's specifications.

You can cancel your contract at any time up to 7 working days after the date of delivery. To do this please email or write to us.

You do not have to give any reason for cancellation. However, a brief description will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them, and we will charge you for the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.